Frequently Asked Questions

1. What makes SOX Coffee different from other coffee brands?

Every bag of SOX Coffee is more than just coffee — it’s a personal gift.
We combine Specialty Grade craft-roasted coffee with custom-designed packaging that lets you add names, dates, and heartfelt messages. Each order is fresh-roasted in the USA and personalized just for your recipient.

2. How fresh is the coffee when it arrives?

Extremely fresh! Your coffee is roasted to order — not pulled from a warehouse shelf. We  ship within days of roasting, ensuring peak flavor, aroma, and quality when it reaches your door (or your recipient’s).

3. Can I personalize the coffee bag?

Absolutely. You can personalize the “To” and “From” names, add a short message, and  even choose from preset verses or upload your own custom text (depending on the  design). What you see in the live preview is exactly how it will print.

4. What types of coffee do you offer?

We offer light, medium, dark, and decaf roasts, sourced from Central and South  America’s best farms.  Each roast features tasting notes like chocolate, caramel, citrus, or  nutty tones — perfect for pour-over, drip, espresso, or cold brew.

5. How should I store my coffee to keep it fresh?

Keep it in a cool, dark place inside its resealable bag. Avoid the fridge or freezer — moisture can impact freshness. Once opened, consume within 2–3 weeks for the best flavor.

6. How long will it take for my order to arrive?

Most personalized orders ship within 3–5 business days, and delivery takes about 2–7 days depending on your location. You’ll receive tracking updates via email once your order ships.

7. Can I send SOX Coffee directly as a gift?

Yes — most customers do!

You can enter the recipient’s name and address at checkout. We’ll ship the coffee directly to them in beautiful packaging (no pricing inside). You can even include your name on the label or message panel.

8. Do you offer gift sets or bundles?

We do! Many designs are available as part of themed collections (Birthday, Christmas,  Anniversary, and Just Because).  We’ll also be introducing gift boxes and drinkware  bundles soon — join our mailing list for updates and exclusive early access.

9. Do you offer returns or replacements?

Because each order is customized and made-to-order, we can’t accept returns. However,  if your item arrives damaged or misprinted, we’ll happily replace it at no cost. Just  contact us within 7 days of delivery.

10. Is your coffee ethically sourced and sustainable?

Yes. Our roasting partners follow ethical sourcing practices and support sustainable coffee farming around the world.  Each roast meets Specialty Coffee Association (SCA) standards, ensuring top-tier quality and traceability from farm to cup.